Most problems can be resolved by reading the User Manual. Please view the page for manuals, quick start guides and pump connection diagrams. Visit our Knowledge Base Portal for more articles! You can also watch short videos!


Leaking is not normal and may be due to a defect, but this is not common. In most cases it’s because the hard cup parts were not boiled. Parts are durable, but can also become damaged if directions for care are varied. Maintain your cups by replacing duckbill valves every 2-3 months. If you are a heavy user you can expect parts to wear out more quickly and need replacing. Review this post on leaking.

Low Output

Freemie Cups are receptacles that catch pumped milk just like bottles and horns do, except you wear them. If you’re new to using Freemie Cups and are having difficulty getting a letdown, you may need more practice, and re-training time to adjust to pumping hands-free and concealed. Incorrect cup assembly, or poor bra or flange fit are the main issue with low output. Please read articles for more information on low output.

Milk in Tubing

Milk in the tubing is a user error and can be corrected through proper use. For most new users, something is assembled incorrectly. For experienced users, it’s usually because the valves are worn and need replacing. See this important post for details.

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